Refund policy

Return phones, tablets, laptops and game consoles within 14 days. Unopened items get a full refund; opened or activated items have a 15% restocking fee. Accessories are final sale. 14 days to return a phone, tablet, laptop or game console, counted from the day you buy it in store or the day an online order is delivered. Unopened and still sealed: full refund. Opened, set up or activated: refund minus a 15% restocking fee. Defective or not as described: full refund, replacement or repair at no cost, with no restocking fee. Accessories (cases, screen protectors, chargers, audio, smartwatches and more) are final sale, unless they're defective. Phones, tablets, laptops and game consoles You can return a device within 14 days. For in-store purchases the 14 days start on the day you buy; for online orders they start on the day the order is delivered or picked up. To be accepted for return, the device must: be in the same condition you received it, with no new scratches, cracks, dents or liquid exposure; come back with everything it came with: the box, charger and cable, SIM tool, manuals and any free items; be signed out of every account and reset. Turn off Find My and sign out of your Apple ID on Apple devices, and remove your Google and Samsung accounts on Android devices, then erase the device. We can't accept a device that is still locked to your account; not have been reported lost or stolen, or blocked by a carrier, after you bought it. If the device is unopened and still in its sealed packaging, you get a full refund. If it has been opened, set up or activated with a carrier, we refund the purchase price minus a 15% restocking fee, which covers inspecting, resetting and repackaging the device. Accessories Accessories are final sale. That includes cases, screen protectors and installed glass, chargers, cables, power banks, car mounts, earbuds and headphones, speakers, smartwatches, memory cards and gaming accessories. Bring your phone when you shop and we'll help you check the fit before you buy. If an accessory is defective, bring it back within 14 days with your receipt and we'll exchange it for the same item. If we don't have the same item, we'll offer a similar one or a refund. Defective or not as described If something you bought from us doesn't work properly, or isn't what we described (wrong model, storage size or color), tell us within 14 days. We'll check it in store and, at your choice, refund it in full, replace it with the same model, or repair it. No restocking fee applies. After 14 days, new devices are covered by the manufacturer's warranty. See our Warranty policy for how that works. What can't be returned Prepaid plans, airtime, top-ups, phone bill payments and international recharges once they've been processed. Carriers don't let us reverse them. Service fees for work already done, such as activation, unlocking, setup or data transfer. Repairs. These are covered by the repair warranty instead (see our Warranty policy). Devices damaged after purchase, exposed to liquid, missing parts, or still locked to an account. Anything bought more than 14 days ago, unless it's covered by a warranty. How to return something In store: bring the item to 3640 Hillcroft St, Suite C, Houston, TX 77057 during store hours, with your receipt or online order number and a valid photo ID that matches the name on the purchase. By mail (online orders): call (713) 339-9300 first so we can give you return instructions. Ship the item in protective packaging, insured and with tracking. You pay return shipping unless the item is defective or we sent the wrong item. We aren't responsible for items lost or damaged on the way back to us, so please insure the package. Refunds We inspect returns as soon as we receive them, usually the same day for in-store returns. Approved refunds go back to the way you paid: Card and online payments: back to the same card or account. We send the refund within 3 business days of approving it; your bank may take 5–10 business days to show it. Cash: refunded in cash in store. Shop Pay Installments: refunded to Affirm, which adjusts or closes your payment plan. Trade-in credit: the part of a purchase paid with trade-in credit is refunded as store credit. Shipping charges on online orders are not refundable, unless the return is because of our error or a defect. Lease-to-own purchases If you got your device through lease-to-own with Progressive Leasing, American First Finance (AFF) and Payvantage, the leasing company owns the device during the lease, and your lease agreement explains how returns and early returns work. Come to the store within 14 days and we'll process the return with your leasing company under their rules. Payments and fees you paid to the leasing company are handled under your lease agreement. Exchanges Within 14 days you can exchange a device for a different model, storage size or color, as long as it meets the return conditions above. If the new device costs more, you pay the difference; if it costs less, we refund the difference. An exchange of an opened device for a different model is treated as a return, so the 15% restocking fee applies. Also on our website: https://www.ticwirelesstx.com/policies/returns Warranty New devices carry the manufacturer's warranty. Pre-owned devices are tested and sold as-is. Repairs have a 14-day warranty on the part we install; liquid-damaged devices aren't covered. New devices: covered by the manufacturer's warranty (Apple, Samsung and others). We'll help you start a claim. Pre-owned devices: tested before sale and sold as-is, with no store warranty after the 14-day return window. Repairs: 14-day warranty on the part we install and our work on it. Liquid-damaged devices: no warranty on any repair. New devices New phones, tablets, laptops and game consoles come with the manufacturer's warranty. Apple and Samsung, for example, include a one-year limited warranty on new devices in the US. The manufacturer, not TIC Wireless, provides that warranty and decides what it covers. To use it, contact the manufacturer (Apple Support or Samsung Support) or visit an authorized service provider. Bring your receipt; we're happy to help you start the claim. For the first 14 days you can also come to us under our Returns policy. Pre-owned and open-box devices We test every pre-owned device before we sell it, and we'll tell you about any wear or known issue before you buy. Pre-owned devices are sold AS IS, with no TIC Wireless warranty after the 14-day return window. Some pre-owned devices still have part of their original manufacturer's warranty. You can check an Apple device at checkcoverage.apple.com, or contact Samsung with the serial number or IMEI. Accessories Accessories carry their manufacturer's warranty, where one is offered. If an accessory is defective within 14 days, we'll exchange it (see our Returns policy). Repairs Every repair comes with a 14-day warranty on the part we install and our work on it, starting on the day you pick up your device. If the part fails because of a defect or because of how we installed it (for example, a new screen stops responding to touch, or a new battery won't hold a charge), bring the device back with your receipt and we'll fix it at no cost. The repair warranty doesn't cover: new physical damage, such as drops, cracks, bends or pressure marks; liquid exposure of any kind; parts we didn't replace, or problems that weren't part of the repair; devices opened or repaired by anyone else after our repair; software problems, lost data, or carrier and account locks. Liquid-damaged devices Liquid damage spreads inside a device and can cause new failures long after a repair, so repairs on liquid-damaged devices carry no warranty. We'll always tell you before we start if we see signs of liquid damage. Before a repair Back up your data before any repair; we aren't responsible for data lost during a repair. We give you the price before we start, and we only do the work you approve. Opening a phone can reduce its water resistance, and a repair by an independent shop may affect any remaining manufacturer's warranty. Legal notice EXCEPT FOR THE REPAIR WARRANTY DESCRIBED ABOVE AND ANY MANUFACTURER'S WARRANTY, AND TO THE FULLEST EXTENT ALLOWED BY LAW, TIC WIRELESS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRE-OWNED DEVICES ARE SOLD AS IS. This doesn't limit any right you have under Texas or federal law that can't be waived, or your rights under our Returns policy. Also on our website: https://www.ticwirelesstx.com/policies/warranty Contact us TIC Wireless Electronic & Repair Center, 3640 Hillcroft St, Suite C, Houston, TX 77057. Call (713) 339-9300, or visit us Monday to Saturday 9 AM – 8 PM and Sunday 9 AM – 5 PM. Last updated October 27, 2026.