Terms of service

The terms for buying from TIC Wireless and using www.ticwirelesstx.com: orders, prices, payment and lease-to-own options, unlocked phones, repairs, trade-ins and prepaid services. Prices are in US dollars; currency conversions on the site are estimates only. Lease-to-own is provided by our leasing partners, is not a loan, and is subject to their approval and agreement. Phones are sold unlocked; carrier compatibility depends on your carrier. Prepaid plans, bill payments and recharges are final once processed. About these terms These terms apply when you use www.ticwirelesstx.com, shop online, or buy products and services from TIC Wireless Electronic & Repair Center ("TIC Wireless", "we"). By using the site or placing an order, you agree to them, along with our Returns, Warranty, Shipping and Privacy policies. Products and descriptions We sell new and pre-owned devices. Each listing or our staff will tell you a device's condition. Specifications on our device pages are the manufacturer's US launch specifications; the unit you buy may differ in storage, color or condition, so please confirm before buying. Photos may show a representative unit rather than the exact item. In-store stock changes quickly. Online orders are subject to availability, and if an item you ordered isn't available, we'll offer an alternative or a full refund. Prices Prices are in US dollars and can change without notice. The currency selector on our website shows approximate conversions for your convenience; you are always charged in US dollars, and your bank may apply its own exchange rate and fees. Despite our best efforts, a price or description may occasionally be wrong. If it is, we may cancel the order and refund you in full, even after you've received a confirmation, or contact you with the correct price before we proceed. Orders and payment Online orders are paid through Shopify's secure checkout. An order is accepted when we ship it or mark it ready for pickup. We may limit quantities, ask to verify your identity or payment, or decline or cancel an order to prevent fraud; if we cancel, we refund you in full. You must be 18 or older to place an order online. Payment plans and lease-to-own Shop Pay Installments is offered by Affirm at checkout, subject to eligibility. Affirm sets the terms, and your agreement is with Affirm. Lease-to-own is offered by Progressive Leasing, American First Finance (AFF) and Payvantage. It is a lease, not a loan or credit. Approval isn't guaranteed and is decided by the leasing company. The leasing company owns the device until the lease is paid off or bought out, and your lease agreement with them sets the payments, fees, ownership and early buyout terms. The total cost of leasing to own is more than the cash price. TIC Wireless is the retailer and isn't the lessor. Down payments shown on our site (such as "as low as $40 down") are starting points; your actual terms depend on the item and the plan you're approved for. Unlocked phones and carriers Our phones are sold unlocked. Whether a phone works with a particular carrier depends on that carrier's network technology and activation rules, which can change. We're happy to check compatibility for you before you buy, but we can't guarantee any carrier's service, coverage or activation decisions. Repairs We give you a price before starting, and we only do the work you approve. If we find more damage once we open the device, we'll ask you before doing anything more. Please back up your data before a repair; we aren't responsible for data loss. Repairs are covered by our Warranty policy. We'll contact you when your device is ready. Please pick it up within 30 days. Devices left longer may be treated as abandoned property as permitted by Texas law, after we've tried to contact you. Unlocking, activation and prepaid services Unlocking depends on the device and on the original carrier's eligibility rules. Devices reported lost or stolen, or with an unpaid balance on a carrier's financing plan, usually can't be unlocked. We'll tell you whether your device is eligible before we start. Prepaid plans, phone bill payments and international recharges are processed with the carrier or provider you choose. Please check the phone number and amount carefully; once a transaction has been processed, it can't be cancelled or refunded. The carrier's own terms apply to your plan and service. Selling and trading in devices When you sell or trade in a device, you confirm that you own it, that it isn't lost, stolen, financed or blocked, and that you have the right to sell it. We'll ask for a valid photo ID and record it as the law requires. Remove your accounts (Apple ID, Google, Samsung) and erase your data before handing the device over. Trade-in values depend on our inspection and may change if the device's condition differs from what you described. We cooperate with law enforcement on reports of stolen devices. Accounts If you create an account on our website, keep your password private and tell us if you think someone else has used your account. We may close accounts that are used to misuse the site. Using our website Please don't misuse the site: don't attempt to access other people's accounts or our systems, interfere with how the site works, place fraudulent orders, or copy the site for commercial use. Trademarks and content The text, design and photos of our store on this website belong to TIC Wireless. Some product photos are used under Creative Commons licenses and credited to their authors on each page. Apple, iPhone and iPad are trademarks of Apple Inc. Samsung and Galaxy are trademarks of Samsung Electronics Co., Ltd. Other product names are trademarks of their owners. TIC Wireless is an independent retailer and repair shop, and is not affiliated with, sponsored by or an authorized service provider of Apple, Samsung or any carrier unless we say so. Other companies' websites and services Our site links to services run by other companies, including our leasing partners, Shopify, Affirm, carriers and Google Maps. We aren't responsible for their content or practices, and their own terms apply when you use them. Limits on our liability We work hard to keep the website accurate and available, but we provide it as is and can't promise it will always be error-free or uninterrupted. To the fullest extent allowed by law, TIC Wireless isn't liable for indirect, incidental or consequential damages, such as lost data or lost profits, arising from your use of the website or our products and services, and our total liability for any claim is limited to the amount you paid for the product or service involved. Nothing in these terms limits any right you have under the Texas Deceptive Trade Practices–Consumer Protection Act or other law that can't be waived. Governing law These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Harris County, Texas, unless the law gives you the right to bring it somewhere else. Before going to court, please call us; most problems can be solved at the counter. Changes to these terms We may update these terms from time to time. The version on this page when you place an order or use a service is the one that applies. Also on our website: https://www.ticwirelesstx.com/policies/terms Contact us TIC Wireless Electronic & Repair Center, 3640 Hillcroft St, Suite C, Houston, TX 77057. Call (713) 339-9300, or visit us Monday to Saturday 9 AM – 8 PM and Sunday 9 AM – 5 PM. Last updated October 27, 2026.