Shipping policy

We ship online orders within the continental United States, or you can pick up free at our Hillcroft store in Houston. Rates and delivery options are shown at checkout. We ship to the 48 contiguous states and Washington, D.C. Free store pickup at 3640 Hillcroft St, Suite C, Houston. Bring your order number and a photo ID. Orders usually leave within 1–2 business days, with tracking. Shipping costs and delivery options are shown at checkout before you pay. Where we ship We ship within the 48 contiguous United States and Washington, D.C. We don't currently ship to Alaska, Hawaii, US territories, APO/FPO addresses or other countries. For security, we don't ship phones, tablets, laptops or consoles to P.O. boxes or freight forwarders. Free store pickup Choose pickup at checkout to collect your order at 3640 Hillcroft St, Suite C, Houston, TX 77057. We'll let you know when it's ready, usually the same day during store hours. Bring your order number and a valid photo ID in the name on the order. If someone else is picking up, call us first. We hold pickup orders for 7 days. If an order isn't picked up by then, we'll contact you, and we may cancel it and refund your payment. Processing time Orders usually ship within 1–2 business days (Monday to Friday, excluding holidays). Orders placed in the evening, on weekends or on holidays start processing the next business day. If an item turns out to be unavailable, we'll contact you right away and offer another option or a full refund. Shipping rates and delivery times Available shipping methods, their costs and estimated delivery times are calculated and shown at checkout before you pay. Delivery estimates come from the carrier and start when the order ships. Order verification and signatures To protect you from fraud, we may ask you to verify your identity or payment before shipping a high-value item such as a phone or laptop. If we can't verify an order, we'll cancel it and refund your payment in full. Phones, tablets, laptops and consoles may require a signature on delivery. Tracking When your order ships, you'll get an email with the carrier and tracking number. If tracking hasn't updated within 2 business days of shipping, call us and we'll look into it. Lost, late or damaged packages If a package arrives damaged, take photos of the box and the item, and contact us within 2 days of delivery. Keep all the packaging. If tracking shows a package as delivered but you haven't received it, check with neighbors and your building's mail area, then contact us within 7 days. We'll file a claim with the carrier and work with you on a replacement or refund. Please double-check your shipping address at checkout. We can't redirect a package once it has shipped, and we aren't responsible for delays or losses caused by an incorrect address. Sales tax Sales tax is calculated at checkout based on the delivery or pickup address, as required by law. Unlocked phones Phones are sold unlocked. Whether a phone works with your carrier depends on the carrier's network and activation rules. If you're not sure, call us before you order and we'll check the exact model for you. Also on our website: https://www.ticwirelesstx.com/policies/shipping Contact us TIC Wireless Electronic & Repair Center, 3640 Hillcroft St, Suite C, Houston, TX 77057. Call (713) 339-9300, or visit us Monday to Saturday 9 AM – 8 PM and Sunday 9 AM – 5 PM. Last updated October 27, 2026.